December 21st, 2020
Hello Junction Community,
The Ontario government has announced that the province will be moving into lockdown starting December 26th. Following this information, here's what you need to know:
Starting December 25th, we will be closed for climbing. Time slots until December 24th will remain available for booking and reservations made for December 26th and beyond will be cancelled.
With the lockdown, we will also be automatically freezing all remaining active memberships as of Friday December 25th. You do not need to request a freeze, this will be applied to anyone who has not already submitted a request.
EFT Memberships will also have a credit added to their account for the unused portion of December. This will be adjusted towards future charges once memberships are reactivated.
Prepaid Memberships will have all unused days preserved for reactivation once we are able to reopen.
Other relevant information will be communicated to you via email when the time comes. In the meantime, if you have any questions about your membership, please contact firstname.lastname@example.org.
During the closure, our Pro Shop will remain open in some capacity for climbing gear purchases via curbside pickup - hours and more information will be announced soon.
In this difficult time, we'd like to extend a BIG thank you for the support you have given us since our reopening. We are confident that our community will get through this second wave and the gym will be back open for climbing once the curve has been flattened.
It's not 'goodbye', it's 'see you later'. From our Junction family to yours, have a happy and safe holiday season!
The Junction Team
RED ZONE UPDATE
December 11th, 2020
The expected has happened and London has been moved to the 'Red' stage of COVID regulations. Under this framework we are able to stay open but under very limited conditions. The most significant is that only 10 climbers are permitted in the building.
HOW THIS AFFECTS YOUR BOOKINGS
MEMBERS/10 PUNCH PASS BOOKINGS
Starting Monday December 14th, the first 10 bookings made for each time slot will be kept. The remainder will be cancelled. Please be patient while we make the necessary adjustments - there are about 200 bookings per day to organize and sort through, and we are working as quickly as we can.
Making new bookings during this time will not be possible. Online bookings will be reopened once the necessary system adjustments are made. We will update our website and post on our social media when they are being accepted again. Staff will be contacting you via phone and/or email if your booking is being cancelled. Please check your voicemails and spam folders for our messages!
While we have 10 climbers in the building, switching between routes and bouldering will be permitted.
You may now also only book for yourself and up to one other person at a time.
The weekly 4-visit limit remains in place, however we are adding an additional limit of a maximum 2 evening (5:00pm or later) reservations.
This is to ensure more visitors have the opportunity to use these primetime spots.
Booking back-to-back spots remains an option, as before this counts as two visits.
DAY PASS BOOKINGS
Effective Monday December 14th, we will be open to members only. All day pass bookings will be cancelled and online payments will be refunded. We look forward to your rebooking when our capacity limit permits.
TOP ROPE LESSONS AND FUNDAMENTALS CLASSES
All lessons will be cancelled and online payments made will be refunded. We look forward to your rebooking when our capacity limit permits.
YOUTH PROGRAMS AND TEAM
All youth classes are currently on hiatus for the winter break and are scheduled to start in January. If we remain in Red or advance to Grey (lockdown) at that time, program sessions will be cancelled. Deposits for programs can be refunded by request, otherwise they will be held for when programs are able to restart. Please contact email@example.com with your request.
HOW THIS AFFECTS YOUR MEMBERSHIPS
PREPAID AND EFT MEMBERSHIPS
If you are not comfortable climbing at the moment, you can request to freeze your membership at no charge - email firstname.lastname@example.org with your membership pause request. A written request is required - please do not call.
Please be patient as we are expecting a large number of freeze requests. Requests will be honoured based on the date of their receipt and you will be contacted once your account has been put on hold.
Note that we are not automatically pausing memberships at the moment. If we advance from the Red Zone into Grey (lockdown), then all remaining active memberships will be frozen at that time.
10 PUNCH PASSES
These passes do not expire and you do not have to do anything to put your punches on hold. Your remaining punches will remain on your account until you are ready to use them again.
In the spring, we proved we can push back this disease through masks, limiting our social contacts, and avoiding unnecessary indoor activities. We can do this again. We are deeply appreciative of the support we've had from climbers since our reopening, and are confident that we will get through this second wave as we did the last.
Lastly, our thoughts go out to those currently experiencing COVID-19, the medical staff putting themselves at risk each day to fight this disease, and the other small businesses once again restricted or closed. There are also a number of local community service agencies such as the London Food Bank, St. Joseph's Hospitality Centre, and Atlohsa Family Healing Services who serve the most vulnerable Londoners. If you are able during this time of giving we hope you can support those in need.
Please contact us with any questions,
The Junction Team