REOPENING ANNOUNCEMENT

updated July 20th, 2020

Hello members,

 

As you may have heard, Junction is able to re-open under Ontario’s COVID-19 Phase 3 framework. This is an exciting step for us and our province and we are deeply appreciative of the sacrifices made by all to help us get to this place. While in some ways things are returning to normal, the reality is this disease remains present within our community. As a result, for the foreseeable future we’ll be operating differently from what you have known. We will re-open for members and 10 punch pass holders only on Monday July 20th. This reopening will be done cautiously and with the safety for our members, staff, and community at the forefront of all of our plans. We will be closed on Monday July 27th to review our first week under our new policies and make any necessary changes.

 

The most significant change is that all visits now require an advance booking. Time slots will run for 2 hours and 15 minutes. Drop-ins are not possible at this time and we hope to add them in the future. Booking a timeslot is essential to ensuring we do not exceed legislated capacity limits. More details on booking and a link are below.

 

The second major part of our COVID-19 strategy is that masks will be required. They will be available for purchase if you do not have your own. This is due to the following considerations:

 

  • The risk of acquiring COVID-19 increases dramatically during periods of intense breathing and time spent sharing common space. With a typical visit lasting two hours, the amount of shared air with a potential carrier is higher than other business environments.

  • The risk of exposure for our staff with potentially hundreds of visiting climbers each day is simply too great for us to feel comfortable.

  • Much of Ontario, as well as all of Quebec, already requires masks for entering commercial businesses.

  • Not wearing masks requires the ability to consistently maintain social distancing. There are elements of our facility and climbing in general which make staying 6 feet apart impossible.

  • Unlike some fitness equipment, It is not possible or practical to sanitize holds between climbers.

 

The third major item is members will no longer scan in. You must check in at the desk where staff will confirm your booking, and then check out by letting the staff know you are leaving.

 

Memberships:

  • Between July 20th and September 9th, any existing members or 10 punch pass holders’ first visit back has no charge and we will not reactivate your membership yet. At your second visit, you have the choice of either reactivating your membership or freezing your remaining membership and using 10-punch passes or day passes instead.

  • If you wish to keep your membership frozen, we are waiving the freeze fee for the time being. Please contact us with a written request either by email (kevin@junctionclimbing.com) or use our membership change form (select the “other request” option).

  • Starting July 28th, 10 punch passes will be on sale for a special price of $120 including HST (limit 1 per customer).

  • All remaining memberships will be reactivated on September 10th 2020, except for those who have indicated they wish their account to remain frozen. Members will receive an additional notification via the email address on file before this reactivation occurs.

  • If you feel your membership situation does not align with the above, please email kevin@junctionclimbing.com.

 

When Visiting:

  • If you have reason to believe you have been exposed to the COVID-19 virus, please do not climb. This includes those who have travelled outside of Canada and are required by government order to quarantine for 14 days.

  • If you or anyone in your group display symptoms of COVID-19 while in the facility, you will be asked to leave.

  • If you suspect exposure, do not enter the building until you have tested negative for COVID-19 or have been symptom-free for 14 consecutive days.

  • To eliminate time in change rooms, please come dressed to climb and change out of climbing clothes at home.

  • Our water bottle refill station is available. The drinking fountain is not.

  • After checking in at the front desk, wash or sanitize your hands. Continue to do so periodically during your climb session, and once again before you leave.

  • You must have exited the facility by the end of the time slot and check out with the desk staff at departure. Be considerate to those waiting and finish your climbs with enough time to gather your belongings and exit the building by the end of your time slot.

 

Booking Your Visit:

  • Currently, you must choose to book either route climbing or bouldering and may not switch to the other during your time slot. This requirement may get lifted once we see the patterns of demand.

  • Time slots are currently as follows:

    • Weekdays: 12:30 to 2:45pm, 3:00 to 5:15pm, 5:30 to 7:45pm, 8:00 to 10:15pm
      (bouldering may not available on Mondays, depending on setting schedules)

    • Saturdays: 10am to 12:15pm, 12:30 to 2:45pm, 3:00 to 5:15pm, 5:30 to 7:45pm

    • Sundays: 10am to 12:15pm, 12:30 to 2:45pm, 3:00 to 5:15pm

  • If you live in an area of Ontario that is not in the same stage of provincial reopening as London, you cannot book a climb session.

  • Booking is available up to one week in advance. Same-day booking is also available provided the time slot is not sold out.

  • You are currently able to book 3 slots per week or back-to-back time slots.

  • Late arrivals do not get an extended finish time. You must exit the facility at the end of your time slot so that we are able to clean and let the next group in.

  • Booking a time slot and failing to attend will result in a no-show fee of $20.

  • You are able to book for yourself and up to 5 others, however you are liable for their fee(s) if any are a no-show.

  • Children 12 and under with active memberships must be with a supervising adult 16 or older. For now, we are not charging for supervising adults. This may change in the future.

  • At this point, we request that spectators and children aged 2 and under not be brought into the facility.

 

Other Changes:

  • For the first few weeks of our reopening, only members and 10 punch pass holders will be able to climb. New memberships and 10 punch passes can be purchased.

  • We’ll be working to maintain the same regular setting schedule, however the entire boulder will be closed for Monday boulder resets to reduce crowding in that area until the setting team has wrapped up their work.

  • To reduce the risk for our setting staff when handling potentially contaminated holds, some route areas will be closed off periodically prior to their removal.

  • Each washroom/change room is limited to one person at a time. If you arrive and someone is already inside, please wait outside until they are done.

  • If you experience COVID-19 symptoms within the 14 days following your visit, please notify us as soon as possible to start the contact tracing process. If requested by Public Health, we will be sharing check in-records with them.

  • Even with masks, we strongly encourage respecting the recommended physical distance of 6 feet. Please be respectful of others’ space when climbing nearby. Avoid unnecessary personal contact.

  • If you see someone not respecting these guidelines, leaving you feeling uncomfortable, please notify our staff.

  • Our neighbours at Anderson Craft Ales have expanded their patio to use part of the parking lot, and are also operating an outdoor pickup station. Please drive cautiously. Eat O.A. is also serving their amazing food out of Anderson’s - including ice cream!

 

Lastly, please keep in mind that the staff who are helping you each day have no authority to make exceptions to any of these policies. All of the policies above reflect guidance and directions from multiple sources, including, but not limited to, the Climbing Wall Association, the Ontario government, Climbing Escalade Canada, and the Ontario Climbing Gym Operators’ Group. If you have a question, concern, or any other feedback please reach out to our owners through owners@junctionclimbing.com. We are appreciative of your patience as we work through what climbing looks like for Junction right now.

 

Ontario has done well in its efforts to flatten infection rates, and we are reassured having seen infection numbers hold steady after moving from Phase 1 to Phase 2. We will continue to monitor the status of COVID-19 in Ontario and adjust our policies as we feel necessary or able. We are also deeply appreciative of the hospital staff, researchers, lab technicians, and other front-line workers who’ve guided us to this place, as well as the actions of our community in doing their part. The last few months have been long, and often lonely. We are ready to be moving on, and believe the plan above will do so in a way that is sustainable.

 

Welcome back, everyone!

 

Yours in climbing,

The Junction Staff

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1030 Elias Street, London, ON N5W 3P6
P: 519-438-1717
E: info@junctionclimbing.com

Monday - Friday: 12:00 pm - 10:30 pm

Saturday: 10:00 am - 8:00 pm

Sunday: 10:00 am - 6:00 pm

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